Frequently Asked Questions
Can I modify or cancel my order after placing it?
We move fast to get your gear to you! You can change or cancel your order within 2 hours of placement. After that, the order is likely already in the fulfillment process. Please contact us at [email protected] immediately if you need to make a change.
How can I track my order?
You can track your order via our Order Tracking page here https://vix610.com/order-tracking/
Still have questions?
We are here to help! You can reach our team via email at [email protected] or through our contact form. We typically respond within 24 hours, Monday through Friday.
What is your return policy?
We want you to love your VI;X apparel. If you aren't satisfied, we accept returns of unworn, unwashed items in their original packaging within 7 days of delivery for an exchange of equal value.
What is your shipping policy?
Standard shipping typically takes 3–7 business days within the United States. Once your order is processed (usually within 1–2 business days), you will receive a confirmation email with tracking information so you can follow your items every step of the way.
What materials are used in your products?
On every product page you can see details regarding the product materials for that specific product.