Shipping – Refund – Returns – Exchanges Policy
Shipping Policy
At VI;X, we strive to get your “Armor” to you as quickly as possible so you can stand firm in your faith.
- Processing Time: All orders are processed and shipped within 1–3 business days.
- Tracking: Once your order has been handed off to the carrier, you will receive a shipping confirmation email containing your tracking number.
- Shipping Rates: Rates are calculated at checkout based on the weight of your order and your delivery location.
- Address Accuracy: Please ensure your shipping address is correct at checkout. VI;X is not responsible for orders shipped to incorrectly provided addresses.
Returns & Exchanges
We want you to be satisfied with the fit and feel of your apparel. Because our items are often printed or handled in limited runs, we operate under a strict exchange-only window.
- 7-Day Exchange Window: Requests for exchanges must be initiated within 7 days of the original order delivery date.
- Eligibility: To be eligible for an exchange, items must be unworn, unwashed, and in the same condition that you received them, with all original tags attached.
- Processing Time: Please allow up to 30 days for us to receive, inspect, and process your return shipping for the exchange. We appreciate your patience as we ensure your new item is ready for battle.
- Exchange Value: Items can only be exchanged for products of equal value. If the requested item is out of stock, we will contact you regarding an alternative of equal value.
How to start an exchange:
- Email us at [Insert Email] within 7 days of your order.
- Include your Order Number and the item/size you wish to exchange for.
- Once approved, you will be provided with the return shipping address.
Refund Policy
Please note: VI;X does not offer monetary refunds.
We stand behind the quality of our message and our apparel; however, all sales are final. We do not accept returns for refunds to the original payment method.
- Exchanges Only: We strictly offer exchanges for equal value as outlined in our Returns & Exchanges policy above.
- Damaged or Defective Items: In the rare event that an item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will prioritize an exchange for a replacement of the same item to ensure you are fully equipped.
Need help?
Contact us at [email protected] for questions related to refunds and returns.